At Vehicles Direct Cleveland, making sure our customers are satisfied is our top priority. Because we want to put you in the driver’s seat of a vehicle that you’ll love for miles and miles to come, we offer our “Love It or Leave It” 100% Satisfaction Guaranteed Exchange Policy*. The purpose of this customer-focused policy is to ensure you are completely satisfied with your pre-owned vehicle purchase.
In the event that the pre-owned vehicle you purchased from us does not meet your needs, you can choose a different vehicle within five days of purchase that fits you better. We mean it when we say that we want you to truly love your vehicle, and we don’t want you to get stuck with one you’re not fully content with. All you have to do is bring your vehicle back within the five-day period and we’ll help you find one that works better for you. Stop by Vehicles Direct Cleveland today and experience for yourself what makes us different.
Every pre-owned vehicle comes with a full CARFAX® Vehicle History Report™ so you can leave your worries behind when you buy from Vehicles Direct Cleveland.
If you would like to learn more about our “Love It or Leave It” 100% Satisfaction Guaranteed Exchange Policy or would like to take a test drive, stop by our dealership at 2490 S. Lee Hwy, Cleveland, TN 37311. We look forward to serving our customers from Chattanooga and Decatur, TN.
*We will exchange any pre-owned vehicle within five days of original purchase date if it has been driven less than 200 miles. Saturdays and Sundays are counted in the five-day period. If the fifth day falls on a Sunday, the exchange must be completed by the close of business on the previous Saturday. The purchase price will be credited as a trade-in toward the replacement vehicle. If the original transaction included an over-allowance for a trade-in, the difference between the allowance and actual trade cash value will be deducted from the credit toward the replacement vehicle. No exchanges will be granted if the original vehicle is damaged or if there is evidence of abuse. No exceptions will be made for the five-day period or the 200-mile maximum.